Frequently asked questions

Following you will find several important tips for correcting possible problems

ArchiCrypt STEALTH

General

Almost all of the errors that appear in our support program, point back to an incorrectly functioning firewall, which prevents Stealth from accessing the Internet. Therefore, be absolutely sure that any firewall you may be using gives Stealth the necessary communication rights. If you use a personal firewall, you must grant the following Stealth components complete access rights:ACStealth4.exe and ACStealthifySvc.exe; TestProxies.exe (for Proxy-Collector)

In order to determine whether the error lies here, you should completely switch off your firewall for a short time. Sometimes it was even necessary to uninstall the firewall. Sometimes it will suffice to delete all Stealth specific rules.

If the error no longer appears, the problem lies with the firewall configuration – that needs to be adapted / reconfigured.

From time to time, the source of the problem is also found in a hardware firewall. Be aware that Stealth requires the "ping" protocol (ICMP), in order to determine your online status. So please enable the Ping(ICMP) protocoll.

Content filter does not function

Slow / no page reproduction with anonymity function

IP address in spite of anonymity

Browser no longer displays pages

Content filter does not function

Delete browser cache (temporary Internet files)

Slow / no page reproduction with anonymity function

ArchiCrypt Stealth uses so-called anonymous proxies. We choose these proxies very carefully and update the list regularly. But because we have no influence over the computers and their administrators, it can happen that the proxies are suddenly shut off or the proxy content itself is blocked. As a result, pages are reproduced very slowly or, in some cases, no connection to the page is created at all.

If a proxy causes errors, simply delete the appropriate entry from the list of anonymous proxies.

• Mark the entry
  
• Click the right mouse button
  
• Choose "delete entry" from the menu
  
  

IP address in spite of anonymity

Switch off active contents (ActiveX) and scripting in your Internet browser. Be sure to block HTTPS/SSL access.

(see Settings in manual)

Browser no longer displays pages

Re-start Stealth and then exit Stealth again. Possibly switch the anonymity function off, if no high-performance proxies are available.